POPIA Privacy Policy

Who We Are & What This Policy Covers

Beam Konnect ("we", "us", "our") is an internet service provider operating in South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely. This policy applies to all personal information we collect from you when you use About Uss, visit our website, or interact with us.

Queries: For any questions regarding this policy or your personal information, please contact us at info@beamkonnect.co.za or call 070 705 4149.

Categories of Personal Information

We may collect the following categories of personal information:

• Identity Information: Full name, ID number, passport number, date of birth, gender
• Contact Information: Physical address, email address, telephone numbers
• Account Information: Account numbers, service history, payment details, billing information
• Usage Information: Service usage data, internet browsing patterns, device information, connection logs
• Technical Information: IP addresses, MAC addresses, device identifiers, browser types
• Financial Information: Payment card details, banking information, billing history
• Special Categories: Biometric information (where required for identity verification)

We only collect information that is necessary for providing About Uss and fulfilling our contractual obligations. We do not collect sensitive personal information without your explicit consent.

Collection Methods

We collect personal information through various channels:

• Directly from you: When you complete application forms, contact us, or use About Uss
• Automatically: Through cookies, web beacons, and other tracking technologies when you use our website
• Network Usage: Through your use of our internet services, including bandwidth usage and connection logs

Purpose of Processing

We use your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our internet services
• Account Management: To verify identity, process payments, and manage your account
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support
• Service Improvement: To analyze usage patterns and optimize network performance
• Legal Compliance: To comply with legal obligations, including lawful interception and fraud prevention
• Marketing Communications: To send you information about About Uss, promotions, and updates (with your consent)

Lawful Basis: We process your personal information based on one or more of the following lawful grounds: (1) performance of a contract, (2) compliance with legal obligations, (3) legitimate interests, or (4) your consent.

Your Marketing Choices

We will only send you direct marketing communications if you have provided your express, written consent. This includes newsletters, promotional offers, and service updates.

You may withdraw your consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at 070 705 4149
• Emailing info@beamkonnect.co.za with "Unsubscribe" in the subject line

We do not sell or share your personal information with third parties for their own marketing purposes without your explicit consent.

When We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist in operating our business (payment processors, technical support, infrastructure providers)
• Regulatory Authorities: Government agencies, law enforcement, or regulatory bodies as required by South African law
• Business Partners: Affiliates and trusted partners with whom we collaborate to provide services (with your consent)

All third parties are bound by strict confidentiality agreements and may only process your information for specified purposes in accordance with our instructions and POPIA requirements.

How We Protect Your Information

We implement appropriate technical and organizational measures to secure your personal information against accidental loss, unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Strict access controls limiting access to authorized personnel only
• Secure Infrastructure: Firewalls, intrusion detection systems, and regular security audits
• Staff Training: Regular privacy and security awareness training for all employees
• Incident Response: Established procedures for responding to security incidents and data breaches

Breach Notification: In the event of a security breach that may adversely affect your personal information, we will notify you and the Information Regulator as soon as reasonably possible, as required by POPIA Section 22.

Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

To exercise your rights, please contact us at:

• Email: info@beamkonnect.co.za
• Phone: 070 705 4149
• Address: 203 Mlangeni Street, Moshoeshoe Section, Katlehong, 1431

We will respond to your request within 30 days as required by POPIA.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of About Us contract with you
• To comply with legal obligations (e.g., tax, accounting, and regulatory requirements)
• To resolve disputes or enforce our agreements
• For fraud prevention and security purposes

When personal information is no longer required, we will securely delete or de-identify it in accordance with our data retention policies.

How We Use Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and preferences

Non-essential cookies are only placed after your explicit opt-in consent. You may manage your cookie preferences at any time through our cookie consent manager.

For more details, please refer to our Cookie Policy.

Protection of Minors

We do not knowingly collect personal information from children under the age of 18. Where we require a minor's information for a legitimate purpose (such as a family internet plan), we obtain prior consent from a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child without parental consent, we will delete it immediately.

Data Transfers Outside South Africa

We may transfer your personal information to third-party service providers located outside South Africa (e.g., for cloud hosting, analytics). Where we transfer data across borders, we ensure that:

• The recipient country has adequate data protection laws, OR
• We have binding agreements in place ensuring equivalent protection, OR
• We have obtained your explicit consent for the transfer

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on our website with the effective date.

Significant changes will be notified to you via email or through a notice on our website.

Lodge a Complaint

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with the South African Information Regulator:

• Website: www.justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za
• Phone: 012 406 4818
• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

We encourage you to first contact us to resolve any concerns, and we will work with you in good faith to address your complaint.